Clear Help, Clear Expectations

How requests are prioritized

The two-business-day target is not a 24/7 or guaranteed resolution time. We triage these categories first:

• Security concerns or suspected account compromise
• Loss of access to an active event
• Billing or subscription incidents

What to include

Share the account email, the affected workflow, when the issue occurred, and the result you expected. Redact screenshots before attaching them.

Never email passwords, one-time codes, session cookies, payment-card data, invitation tokens, or guest-list exports.

Account data

Signed-in hosts can download a portable JSON export or schedule account deletion from Settings. Active paid subscriptions must be resolved before deletion can run.

Controlled-beta boundary

SealSend is operating a controlled beta. Provider-dependent payments and external communications remain limited until their separate test, compliance, and approval gates pass.

Support contact does not itself authorize a charge, refund, external send, account change, or production release.